We’d make you wait, but you’d probably just Google them, so here are the top digital experience (DX) trends this year:
• Chatbots EVERYWHERE
• Virtual & Immersive Experiences
• Omnichannel Experiences (vs. Multichannel)
You’ve probably seen some, if not all, of these topics in your newsfeeds – looking at you, ChatGPT articles. But there’s a reason why these trends are… well, trending.
And our Director of Digital Experience Andy Patrick will join us to talk about it.
We’ll be digging into:
• What the trends entail;
• Our take on their importance for brands; and
• How to execute them well.
The reality is customer service includes a good digital experience.
Director of Digital Experience
Don’t let the knitted toque and tattoos fool you. Andy lives and breathes all things digital. And we mean all things. Since the day he started at Jan Kelley, he’s brought a creative spin to virtually every web project that’s gone online.
Chief Growth Officer
Josiah leads the digital strategy for Jan Kelley, including digital experience, ads, analytics and martech practices.
Senior Copywriter, Content Lead
Jen is a senior writer and audience advocate; she leads the content marketing practice area at Jan Kelley.